Frequently Asked Questions
How do I know I can trust the person that comes into my home to do a job?
In line with the legislation, all Quality Care staff undergo a Federal Police Check prior to commencing work with our organisation. The other factor which we believe provides peace of mind to the client is that all our staff have had a long association with us and are well known within the organisation.
What if I just need one small job done, rather than an ongoing service?
That is absolutely fine. Whether it is a ‘one of’ job, or a daily, weekly or monthly service, we tailor the service to suit your needs at that time.
If I need a service or a job done, how long will I have to wait?
In line with our commitment to meet the needs of the individual, if your need for assistance is immediate, then the job would commence immediately. Our normal response time to come and complete a care assessment and provide a quote is 24 to 48 hrs, depending on the location and the nature of the request. However, the most important factor is that the job will be done on the agreed day at the agreed time. For further information send us an enquiry using our contact us enquiry form.
How much will it cost?
Due to the funding available to assist people with services at home, the cost to you the client, can be minimal, depending on the length and type of service provided. Those who choose to pay privately for an ongoing service will be provided with a simple contract that outlines the cost that has been agreed upon by both you the client and us the provider.
What if I am not happy with the service?
There are systems and processes in place to address any issues of concern immediately. However, it is very rewarding to be able to state the fact, that in 20 years of business, they have never been needed!
Quality Care are able to provide services throughout the Hunter Valley, the Central Coast, Hunter New England Region, Western Region & Greater Sydney.