Last updated: December 2024

1. Information We Collect

Quality Care collects information that you provide directly to us, including:

Personal identification information (name, email address, phone number, postal address)
Health and medical information relevant to care services
NDIS plan details and participant information
Emergency contact information
Any other information you choose to provide

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our care services
Process NDIS claims and manage participant plans
Communicate with you about services, updates, and support
Comply with legal obligations and regulatory requirements
Ensure the safety and wellbeing of participants and staff

3. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

With the NDIA and other relevant government agencies as required
With healthcare providers involved in your care
With your consent or at your direction
To comply with legal obligations or court orders
In emergency situations to protect health and safety

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes:

Secure storage of physical and electronic records
Access controls and authentication measures
Regular security assessments and updates
Staff training on privacy and data protection

5. Your Rights

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

Access your personal information held by us
Request correction of inaccurate information
Lodge a complaint about our handling of your information
Request deletion of your information where applicable

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance your browsing experience. These help us understand how visitors use our site and improve our services. You can control cookie settings through your browser preferences.

7. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Quality Care

90 Main Street, Scone, NSW

Email: admin@qualitycare.com.au