About Jo Bailey Quality Care
With over 20 years of trusted service and Jo Bailey's 40+ years of experience, we're committed to meeting the needs of the individual with reliable, high-standard care services.
20+ Years of Quality Care
Jo Bailey Quality Care began its journey over 20 years ago, initially focusing on aged care services. Through dedication, experience, and a genuine commitment to meeting individual needs, we've evolved into a comprehensive care provider serving diverse communities across the Hunter and New England regions of NSW.
What started as a small aged care provider has grown into a trusted name offering NDIS services, children's care, and specialized accommodation at Allcroft House. Our evolution reflects our commitment to responding to community needs and delivering reliable, high-quality services.
Today, we're proud to be a fully registered NDIS provider, maintaining our founding principle: meeting the needs of the individual through reliable, compassionate, and professional care.
Our Mission: Meeting the Needs of the Individual
At Jo Bailey Quality Care, our mission is simple yet profound: meeting the needs of the individual. We believe every person deserves care that respects their dignity, honors their choices, and supports their goals.
Through person-centered care, professional expertise, and genuine compassion, we provide services that make a real difference in people's lives. Whether it's NDIS support, children's services, or Allcroft House accommodation, we're committed to delivering quality care that truly meets individual needs.
Our Core Values
Valuing People
Placing participants at the core of our endeavors, demonstrating commitment to understanding stakeholder needs, and fulfilling our promises.
Growing Together
Collaborating as a cohesive unit to achieve exceptional outcomes and cultivating inclusive, respectful relationships.
Aiming Higher
Demonstrating resilience and courage to constantly improve, seeking innovative solutions and setting measurable goals.
Taking Care
Embracing ownership, prioritizing ethical conduct, and safeguarding the safety, health, and well-being of all.
Leadership & Experience
Jo Bailey
Founder & Director
With over 40 years of experience in care services, Jo Bailey brings unparalleled expertise and dedication to Quality Care. Her commitment to quality, reliability, and meeting individual needs has shaped the company's values and approach to care.
Jo's extensive background in aged care, disability support, and community services ensures Quality Care maintains the highest standards while remaining responsive to individual needs and local community requirements.
Kate Bell
Corporate Services Manager
With more than a decade at Quality Care, Kate brings deep organisational knowledge and experience across every area of the business. Her hands-on understanding of operations, combined with Diplomas in Quality Auditing and Business, make her integral to the smooth running of our organisation. Kate's leadership ensures compliance, efficiency, and continuous improvement remain at the heart of everything we do — supporting our teams to deliver high-quality, person-centred services every day.
Maxine Smith
NDIS and Disability Manager
With over 25 years in the community services sector, Maxine is dedicated to inclusive support and transformative care for people with disabilities. During her time with the NDIA, she successfully transitioned more than 300 clients from ADHC to NDIS funding — showcasing exceptional leadership and advocacy. Holding qualifications in Community Services, Frontline Management, Disability, Mental Health, and Training & Assessment, Maxine brings extensive knowledge, integrity, and compassion to her role as NDIS and Disabilities Manager at Quality Care.
Jane Coughlan
Business Development Manager
Jane has over ten years' experience in leadership and project roles within the NSW Government, specialising in child protection and service development. She holds a Bachelor of Human Services (Psychology) and a Postgraduate Certificate in Further Education and Training. Passionate about ethical, person-centred growth, Jane leads business development at Quality Care with a focus on collaboration, innovation, and community impact — ensuring our services continue to evolve with integrity and purpose.
Why Choose Jo Bailey Quality Care
Reliability
20+ years of trusted service delivery with consistent quality and professionalism.
Experience
Decades of expertise across aged care, disability support, and children's services.
Local Knowledge
Deep understanding of Hunter Valley and New England communities.
Quality & Compliance
Jo Bailey Quality Care is a fully registered NDIS provider and maintains all required accreditations and compliance standards. Our commitment to quality is reflected in our processes, staff training, and service delivery.
Accreditations
- • NDIS Registration
- • Quality Standards Compliance
- • Professional Indemnity Insurance
Staff Standards
- • Working With Children Checks
- • Police Checks
- • Ongoing Training & Development